Case Studies | Nicolas Dominici

Case Studies

Real Results & Outcomes

Reducing Manual Operations Through Workflow Automation

Internal Operations Automation

Reduced manual operational overhead by 40%, saving ~60 hours/month

Achieved 99.9% data consistency across 5 core platforms

Eliminated 95% of internal "status update" interruptions

Reduced project kickoff latency from 2 days to <1 hour

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Improving Support Consistency with AI-Assisted Workflows

AI-Assisted Support Workflow

Reduced First Response Time (FRT) by 65% (from 4h to 1.2h)

Standardized ticket categorization, reducing misrouting by 80%

Freed up 30% of support agent capacity for complex Tier-2 issues

Stabilized CSAT scores above 4.8/5.0

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Why We Didn’t Automate First — And Why That Worked Better

Process Stabilization Before Automation

Prevented an estimated $15k+ in wasted development spend

Established a process baseline that allowed for 2x volume scaling

Reduced role ambiguity, cutting internal meeting time by 25%

Created a "ready-to-automate" foundation for Phase 2

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Connecting Disconnected Tools Into a Single Operational System

Multi-Tool Integration System

Eliminated 100% of manual data entry between Sales and Ops

Enabled real-time dashboards, reducing reporting latency from 1 week to 0 seconds

Reduced data sync errors to near-zero (<0.01%)

Saved the team ~10 hours/week in data reconciliation

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